Senior Account Manager (m/w/d)

Berlin, Germany, Remote, Germany

Full-time

Permanent employee

Turning Complexity Into Simplicity

Circula is a Berlin-based software-as-a-service fintech that provides companies with a comprehensive expense platform for any payments made by employees.

We are a team of 115 ambitious talents obsessed with the mission to simplify finance and payroll administration, while ensuring compliance through smart automations – so employees can do their best job. With over 30 nationalities across our offices in Europe, we embrace diversity and foster an inclusive culture, welcoming different perspectives and connecting people from different backgrounds.New work is nothing new to us: We value the freedom of choosing how and where we want to work. Through trust and flexibility, we are innovative and driven for success.

Want to become a Circulator? Join us in becoming the #1 expense platform in Europe!

YOUR IMPACT AT CIRCULA

Build long-term relationships with your customer base and create genuine value in every interaction.
Identify and qualify upselling and cross-selling opportunities and conduct product demos independently.
Identify customer pain points, consult on escalations, and provide solutions to minimize churn.
Manage contract renewals, create tailored quotes, and lead price negotiations.
Track customer needs and issues, providing feedback to continuously improve customer satisfaction (e.g., NPS).
Contribute significantly to our product development by collaborating across departments with teams like Sales, CSM, Product, and Marketing.

YOUR TALENTS FOR CIRCULA

You bring at least 2-3 years of experience in a sales-oriented role with customer contact—for example, as an Account Manager, Sales Manager, or in Customer Success.
You are an active listener with strong empathetic skills, allowing you to consistently find the best solutions for your customers.
You enjoy supporting clients across various companies and industries to ensure they get the most out of Circula’s products.
You are ready to challenge existing processes and contribute new ideas to optimize our Account Management workflows.
Communication is your passion. You possess excellent written and verbal communication skills in German (C2 level) and English.

BENEFIT WITH CIRCULA

VSOP. Benefit financially when Circula thrives – our Virtual Stock Option Plan lets you share in our success
Circula’s Benefits. Enjoy Circula's food, internet and mobility allowances of up to €200 per month on us!
Flexible working. We have a hybrid working model, a great, centrally located office in Berlin and offer home office days
Learning and Development. Use your €1500 budget for books, conferences, courses and more.
Free Urban Sports Club membership. Keep fit and healthy with the sports that you love.
Positive and open-minded. We love to socialize at team and company events. We also love pets, so your dog is always welcome too!

Sounds exciting? Check out our careers page, our blog and get an impression of our culture at #lifeatCircula!

WHAT'S NEXT?

It’s a quick process—we promise! Our Team Lead Talent Acquisition, Alexandra Ösze, will get back to you within 48 hours. During the interview process, you’ll get to know our team, your manager, and Circula’s founders, Nikolai and Roman. We encourage you to apply even if you don’t meet every single criteria.

At Circula, we foster diversity and inclusion by welcoming people from all backgrounds. We value everyone, regardless of gender, ethnicity, sexual orientation, religion, or disability.